AI-powered · Private beta

Your engineers
are looked after.
Your managers
have time to lead.

Velio is the AI that runs your field operations. Scheduling, customer communication, engineer briefing, team wellbeing and job handover — handled automatically, without human error.

No credit card
Setup in days
Built for MSPs
2.4hrs
saved per manager, per day on admin
↑ Every working day
3 actions ready
MONDAY · 08:47AM · AI has been working since 6am
📧
Riverside Networks replied
Reschedule detected · Special instruction extracted · Reply drafted
💚
Tom Kelly — 5h overtime
6 days without rest · Friday AM suggested
📋
New Autotask ticket — CoreIT
Engineer matched · Van assigned · Email ready
34%
engineer satisfaction with AI wellbeing monitoring
Sound familiar?
01 The customer emailed at 9pm asking to reschedule. Nobody read it until morning. The engineer drove to a site nobody was expecting them. Human error
02 "Don't drill before 11am — meetings next door." It was in the email. Three weeks ago. The engineer never knew. Lost in translation
03 Tom worked 3 hours overtime. You said "take it back some time." You meant it. The company got busy. It was forgotten. Again. Oversight, not intent
04 The job closed. The customer heard nothing. No handover. No spec sheets. No training links. Another missed opportunity to build the relationship. Missed opportunity
Why Velio
Three outcomes.
One platform.
Built around the results that matter — not the technology behind them.
70%
Less manager admin
AI reads every customer email, classifies intent, extracts special instructions and takes action. The manager approves the decisions that need a human. Everything else runs automatically.
Zero
Room for human error
Every special instruction captured. Every engineer briefed. Every job matched to the right person with the right van. Nothing left to memory, nothing lost in translation.
↑34%
Engineer satisfaction
Velio monitors overtime, rest days and travel distance. It surfaces the right moment to give time back — and makes it easy for the manager to act on it. Good intentions, consistently delivered.
The full journey
From ticket to completed job.
Intelligently.
Every step handled by AI. Nothing falls through the cracks.
STEP 01
Ticket arrives from Autotask
Velio reads the ticket — job type, product list, location, SLA. It knows what the job needs before a human has opened it.
✦ AI reads the ticket
STEP 02
Right engineer. Right van. Right day.
Skills matched, availability checked, van selected by product list, date optimised by distance and schedule density. Auto-assigned or flagged for review.
✦ AI scheduling engine
STEP 03
Customer gets a booking email
Professional, warm, human-sounding. AI drafted. Manager approves in one click. The customer never knows it wasn't written by a person.
✦ AI email drafting
STEP 04
Customer replies — Velio handles it
Confirm, reschedule, question or cancel. AI classifies, extracts special instructions, updates the schedule, notifies who needs to know.
✦ AI email triage
STEP 05
Engineer arrives fully briefed
Mobile app shows the week ahead. Job detail, item checklist, special requirements from emails, contact name, one-tap Google Maps. GPS detects arrival automatically.
✦ Engineer mobile app
STEP 06
Job complete — everything syncs
Autotask ticket closed, time logged, notes attached. Within 2 hours the customer gets a personalised handover with spec sheets and training links. Automatically.
✦ Autotask sync + AI handover
Everything included
Six systems.
One platform.
Velio replaces your scheduling spreadsheet, email inbox monitoring, fleet tracker and wellbeing check-ins.
📅
AI scheduling engine
The right engineer, the right van, the right day — every time.
Reads the Autotask ticket, matches skills, checks van availability against the product list, optimises the date by distance and schedule density.
Skill matchingVan selectionRoute optimisation
📧
AI email loop
Customer communication handled end to end. Without a single thing being missed.
Drafts booking emails. Reads every reply. Extracts special instructions and pins them to the job. Flags complex queries to the manager with context.
Reply triageInstruction extractionManager escalation
📱
Engineer mobile app
Everything an engineer needs. In their pocket. Before they leave the depot.
Week view, job detail, item checklist, special requirements, contact and one-tap directions. GPS auto check-in. Job completion syncs to Autotask — no double entry.
GPS auto check-inVan checklistAutotask sync
🚐
Van & fleet intelligence
Full visibility of every van, every mile, every cost.
Van assignment built into scheduling. No double bookings. Live fuel pricing calculates the real cost per journey, per engineer, per client, per year. CO₂ tracked alongside.
Live fuel pricingCO₂ trackingPool van management
💚
Team insights
Good managers want to look after their team. Velio makes sure they actually do.
Monitors overtime, rest days and travel for every engineer. Finds the right quiet slot and presents it to the manager — one tap to approve, engineer notified automatically.
Overtime monitoringAI time-backEngineer notifications
✉️
Customer engagement engine
The handover that busy managers always mean to send. Sent automatically. Every time.
Job closes. Velio sends a personalised email — spec sheets and training links for every product on the ticket, a thank you from the engineer by name. Builds long-term relationships without anyone remembering to do it.
Auto spec sheetsTraining linksRelationship building
Team insights
Managers don't forget
their team on purpose.

They forget because there's no system that remembers for them.

Tom worked three hours overtime. You said "take it back some time" and meant every word. Then the week got busy. It slipped. Not because you didn't care — because caring isn't the same as having a system.

Velio monitors every engineer's hours, travel and rest days. When someone is owed time, it finds a quiet slot that works for the company and presents it to the manager with one decision to make.

The engineer gets their time back. The manager gives it at the right moment. The company stays operational.
Everyone wins — and nobody had to remember to make it happen.
Team insights — AI suggestions
2 pending
TK
Tom Kelly
Recommended · Reviewed at 6am
+5h overtime 6 days without rest 287km this week
Tom has worked 5 hours overtime and has been on the road every day since last Friday. Friday morning looks light — worth giving him the morning back.
SM
Sarah Murphy
Advisory
+2h overtime 4 days without rest
Sarah is just into overtime territory. Thursday afternoon is quiet — a light finish would be a good gesture.
Auto-sent by Velio · 2hrs after job close
Todavid@riverside.ie
Fromscheduling@velio.ie
ReYour network installation — complete ✓

Hi David, Sarah has just completed your network installation. Everything is up and running — here's a summary of what was installed, along with documentation you'll need.
Installed today
🔌
Cisco SG350-28 Switch
📡
Cat6 Structured Cabling
🖥️
24-Port Patch Panel
✦ Spec sheets pulled automatically from Autotask ticket #10241
Customer engagement
The email your engineers
never have time to send.

Sent automatically. Every time. Without fail.

When a job closes, Velio reads the Autotask ticket — products installed, customer contact, engineer name — and within two hours sends a personalised handover email.

Spec sheets and training links for every product, pulled automatically. A warm thank you from the engineer by name. An open door if anything needs attention.

When contract renewal comes around, the customer has 47 emails in their inbox showing exactly what you've delivered for them.

"The follow-up that builds long-term relationships."
Managers always mean to send this. Velio makes sure it happens — every single time.
How we compare
Every other tool manages jobs.
Velio manages people.
The features that make Velio different are the ones no competitor has thought to build.
Feature
Other FSM tools
Velio
Enterprise (Salesforce)
AI scheduling + skill matching
Partial
✓ Full
Add-on
AI email drafting to customers
Limited
Inbound email triage
Special instruction extraction from emails
Engineer wellbeing monitoring
AI time-back suggestions
Automated post-job handover + spec sheets
Van selection based on product list
Manual
Live fuel cost + CO₂ per job
Add-on
Autotask integration
Some
✓ Full
Time to get started
Weeks
Days
Months
2.4h
saved per manager
per day on admin
Zero
scheduling errors
with AI matching
34%
improvement in
engineer satisfaction
5m
from ticket to
booking email sent
Early access

Ready to give your team
the platform they deserve?

Velio is in private beta with a select group of MSPs and engineering teams. Request early access and we'll be in touch within 24 hours.

No credit card · Setup in days · Cancel any time